FAQ (Frequently-Asked Questions)

 I JUST ORDERED, AND RECEIVED MORE THAN ONE EMAIL CONFIRMATION. DID I ORDER TWICE BY MISTAKE?

As long as the order ID for each email receipt is the same, you did not double order. You more than likely refreshed our Thank You For Your Order page of our shopping cart. The first time you are taking to that page is when you successfully placed your order. Going there triggers an auto-email to you with the order details. If you refresh that page or hit your back button, it could trigger subsequent emails. This only happens with about 1 out of every 5 orders placed at our store. But again, only if the Order ID for the emails are different would there be cause for concern.

 AM TRYING TO ORDER, BUT WOULD PREFER TO PLACE MY ORDER BY PHONE. CAN I DO THAT?

By far, this is the most commonly-asked question. During the Christmas selling season we sometimes offer phone orders, but not during normal times of the year. If you are having trouble ordering you can always email us at customerservice@backoncampus.com. Give us your daytime phone number and time-zone and a good time to call you between 9 am and 6 pm eastern time.

IS EVERYTHING YOU OFFER FOR SALE SHIPPED BY YOU?

No. Items which we ask the vendor to ship to you will have that noted within that item's description. Such as: "(ships from vendor. allow 10 days for delivery)" NOTE: If you order an item with that note beside it, you can upgrade the shipping level from the default Ground level, but that level will be only how it is shipped WHEN it is shipped, and that could be 4 or 5 business days from the day you ordered.

 I NOTICED THE GOOGLE CHECKOUT BUTTON...WHAT IS THAT?

Google® has just launched their Google Checkout® service. BackOnCampus.Com® was one of the first online stores invited to offer Google Checkout. It is simply an alternate means of ordering. For example, if you want to use your Visa, Mastercard, Discover, or AMEX card, you may do so by clicking on our Checkout button or by clicking on the Google Checkout button. Google Checkout simply allows you to consolidate your online shopping as a convenience. It is for that reason we decided to offer it as an alternate cart.

DO YOU HAVE A NEWSLETTER?

Yes. Sign -up from our main page. But when you place an order you are also required to type "yes" or "no" to a question we ask regarding if you wish to receive mailing from us. We will automatically add you to our newsletter list if you type "YES". We only send out about 1 or 2 per month, but you will see offers and contests that other shoppers never see. Without placing an order, you may join from the main page, and then reply to the opt-in email asking you to confirm your joining. That's very important to not forget to look for that incoming email!

 I AM TRYING TO ORDER, BUT AFTER I CLICK ON THE 'SUBMIT' BUTTON, I AM DENIED.

Most of the time, you have entered the 3 digit Visa, Mastercard, or Discover code, or 4 digit AMEX code incorrectly. It is getting better as more and more online stores begin asking for what we have required SINCE 2002!! 

    
For AMEX, the C V V 2 code is on the front and is always 4 digits

For all others, the C V V 2 code is on the back right of the strip and is always 3 digits

Other reasons for your decline could be: 
1). You entered an incorrect billing address (it does not match what is on-file with you credit card company or bank. If you just moved, your card card company may still have your old address as your billing address.
2). You entered the expiration date wrong or in the wrong format for our cart. 
3). The credit card is not a US-issued card. 
4)  The billing address is not in the US. 
5) The shipping address is not continental USA
6). You are using a check card which was issued by a credit union, which do not normally participate in the CVV2 system. Since we have no way of verifying the code, we decline it to be on the safe side.
7). You are over your limit.

HOW DO I INITIATE A RETURN? 

Within the carton we shipped, there was a packing slip with a return form and label for sending the item back to us. It explains all of the procedures and conditions. There is a 30 day return policy, and some items have restocking fees. In all cases, you will pay the freight back as we paid the freight the first time to you. See our RETURNS section for full details. 

DO YOU HAVE MORE TEAMS AVAILABLE IN AN ITEM THAN IS SHOWN WITHIN THE WEBSITE?

We try to shown every single item/team as soon as it is received in our warehouse.  So if we show an item in 30 teams, then we have that item in just 30 teams only at that time. We sometimes test an item in 10 or 15 schools and then add another 20 schools when we have positive results. We might be able to special order another team for you... just ask us by email or by calling.  NOTE: Before special ordering, we will need to process your credit card prior to placing the order.

IS MY TRANSACTION SECURE IN TRANSIT?

Yes. Once you are in our shopping cart, a yellow padlock icon should be visible in your browser window. We use 128-bit encryption. We value security as much as you do. Before you get to the cart, the site is not secure, but does not need to be.

DO YOU RESPECT MY PRIVACY? ( I DO NOT WANT MY PERSONAL INFO SOLD/GIVEN TO OTHERS.)

We HAVE never, and WILL never give out information regarding you to any other person or company. We do not ask you your age, sex, income  either, and we do not place "cookies" on your computer. If we call you you it will be to clarify an order or because there is a problem. We work too hard to get you as a shopper to sell your info to some other company. SEE OUR PRIVACY POLICY

I NEED MY ORDER REALLY SOON. HOW DO I UPGRADE MY SHIPPING? MAY I PICK IT UP?

You may upgrade your UPS level of shipping simply choosing any of the 3 upgraded shipping methods within the cart when you are asked to choose.  However, UPS is the carrier we use, except for US Postal service when necessary. For pick-ups, at checkout indicate you wish to pickup your merchandise. We will call you to confirm. Items with a note stating it will ship from vendor have extra delivery time required. Upgrading the shipping level will ONLY change the speed it ships AFTER it ships from the vendor...which could be 4 or 5 days.

DO I NEED TO GIVE YOU MY EMAIL ADDRESS AND OR PHONE NUMBER?

We now require an email address and daytime phone number when you order. But we never call unless absolutely necessary.